Join the Frontline Quest Pilot to explore a new standard for contact center intelligence. Powered by vCons, this pilot helps 211 organizations streamline workflows, surface insights, and elevate every interaction.
vCons are built for privacy and transparency. Every record is SCITT-secure and structured for auditing, funding, and compliance.
See live dashboards, track performance by zip code, and surface trends as they happen without waiting for manual reports.
vCons automate repetitive tasks so agents can focus on what really matters, helping people in need, not typing notes.
A Virtualized Conversation (vCon) is a structured, AI-ready format that captures every interaction—voice, chat, text, video—and makes it instantly useful.
| Includes: | Benefits: |
|---|---|
| Recordings | SCITT-secure, immutable records |
| Parties (Participants) | AI summaries & real-time tagging |
| Attachments (Files) | Easier agent workflows |
| Analysis (Structured Data) | Live dashboards & role-based views |
Built in JSON format, vCons are portable, secure, and ready to plug into your existing tools. They’re not just records, they’re rocket fuel for better service and smarter decisions.
Join the Frontline Quest Pilot to elevate agent experience, streamline reporting, and unlock new possibilities with every call.
Join a forward-thinking group of 211 organizations testing vCons in real-world environments. The goal: 10,000 voice, chat, and text conversations that reshape how 211 serves and scales.
Participation is free and non-binding. You’ll help shape the future of contact center intelligence.
vCons are more than technology, they’re a shift in how communities are supported and how leaders plan.
| From This… | …To This |
|---|---|
| Manual notes | AI-generated summaries |
| Guesswork in reporting | Real-time dashboards |
| One-off calls | Closed-loop insights |
| Funder mistrust | Grant-ready, immutable records |
This is how 211 evolves from a reactive call center to a proactive community engine, powered by structured data, smart workflows, and human empathy.
With 30+ years of telecom and software experience, our team is here to support every step of the rollout, so your team can focus on what really matters.
“We’re not just building tools. We’re rethinking what it means to be responsive, efficient, and truly community-first.”— Jill Blankenship, Founder & CEO of Frontline Group
Apply now to join the Frontline Quest pilot and get early access to the tools that will define tomorrow’s contact center experience.